Orange, one of the largest telecom operators in Europe, needed a partner with the required experience and know-how for their customer care portal in Romania, Orange My Account. Establishing a long-term partnership with Tremend, the company managed to successfully build and maintain this complex solution, which allows customization of personal information and management of services and options. Built using Spring, Hibernate, Memcached, WebLogic and Oracle, with integration of dozens of internal systems using Web Services and JMS, it serves several million customers.


The solution provided by Tremend allows Orange to better present and promote its services to the customers, as it integrates all the required features and was specially built to handle more than 10 million users. Having a solid platform to built upon, services like Orange Cloud and Orange TV are continuously added to the platform and electronic invoice support allowed the company to move users from costly print to online. Some of other benefits include:

Scalability
Modern, highly usable interface
Users are no longer affected by the unavailability or slow response of other Orange services in peak times or holidays
Mobile versions allow clients to easily access the platform
Better integration with the entire Orange portal
Better services such as Recharge or Anonymous recharge that bring in more revenue
The new platform APIs are used by other Orange services, as it is the basis of a Service Oriented Architecture
The possibility of upselling current services and options
The Electronic invoice allows less paper print and more users using the online services, which implies substantial cost savings.