Passionate to set apart in a crowded marketplace, HireRush never lost its focus on delivering exceptional service. To deliver it, Customer Support was supposed to respond to customer inquiries by phone, voice, email, and website in writing. For a startup where literally one person performed all those duties, it was almost impossible. Ready to level up its service offerings, HireRush turned to a professional Customer Care center in WiserBrand.

To deliver a rich customer experience, WiserBrand put in place the following steps:

Hired a team of emotionally intelligent, empathetic, resourceful communicators
Developed internal processes and training programs
Added a Spanish-speaking rep
Introduced performance analysis and continuous improvement techniques
Described procedures for handling both customers’ and providers’ issues on service, registration, purchases, removal of ads/accounts, disputes resolution, refund, etc.
HireRush immediately started to see impressive results.
During the cooperation with Hirerush, the WiserBrand Support Team managed to build long-term relationships with clients and providers. All Customer loyalty and satisfaction indicators improved, while negative attitudes towards the service decreased. All efforts paid off – HireRush income flew up.