Automating Process workflow and developing Integrated platform for IDNO

Client: Enzen is a leading Utility service provider for Gas and Electricity in the UK. The client wanted to have a better Asset Management tool, Automated Quotation generation and approvals system in place.

Solution: Sagacity developed an integrated platform for IDNOs that comprehensively automated all the business process workflow. This was achieved by integrating existing online applications and developing applications for processes that were manually handled. We brought all the applications together and gave a single view to access them as per roles through Single Sign-On. Emergency Management and Workforce management with scheduling, job assignment, tracking, and analytics were key features that were introduced. Document Management integration helped in the integration of the document and records that allowed the effective organization of the information, reducing physical files and costs while increasing the efficiency of all the business processes. Mobile Application was Developed to assign and monitor job status. Field engineers were able to view assigned jobs at run time and were able to update status into the system. We used Golang and node.js for Backend services and Angular for Front end services. Applications were synced with the Documentation Management system for easy transfer of information and providing better insight.

Work added: 29.09.20

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