Business need:

The client's existing solution was an intelligent knowledge sharing platform that helps distributed organizations (e.g. contact centers) quickly find their most important data (policies, materials, workflows, etc.).The company has been working on this product for 3 years.

They came to Inoxoft with the essential business need to scale with dedicated team led by a product owner. Our client was willing to enhance the core product and eliminate integration issues with other software tools (different contact centers' tools: PureConnect, PureCloud, NICE inContact, Slack, etc.)
The request included the creation of an interactive knowledge base with subjects &flows from existing DB (IVR) as well as providing customers with onboarding andcustomizable integration with a wide range of contact center tools.

Solution:

Inoxoft delivered personalized onboarding and custom integration of client's solution along with designing a content publication workflow that fits every industry.

We also automated customer services by implementing the most flexible and quick ChatBot for better user experience.

Results:

Dedicated Product Team
Integration with external tools
Onboarding of new clients and customization with their tools according to their business processes
Creation of interactive knowledge base
Ongoing functionality extension
Chatbot development
Advanced content publication workflow
Industry: SaaS, Knowledge Management

Technologies: ReactJS, NodeJS, Next.js ,AWS Lambda, DynamoDB, Elastic search,GraphQL (AWS AppSync).